Cycling Along The Way...

My photo
Silver City, NM, United States
Riders of the wheel. Racers, Roadies, Mountain bikers, Touring cyclists, Commuters, and others. Diamond frames, recumbents, trikes, and more. Sharing a web of connections often misunderstood or unappreciated by those who don't ride. Herewith, my attempt to share some of the more rational thoughts that flit around inside my head while bicycling, knocking back a brew or three, or just thinking about life. Reviews of bicycles, gear, touring, and more, plus some unsolicited posts about people, politics, and philosophy. Other things, too. Me: retired, gave up my TV in 1988, avid cyclist, several cross country tours completed with more to come. Your thoughts?

Friday, July 29, 2011

Keen Austin Pedal Cycling Shoes

Yes, that is a HOLE in the bottom of my KEEN Austin Pedal cycling shoes.  Now, don't get me wrong.  I LOVE these shoes.

They have been nothing short of great for the 13 months or more that I've owned them.  Today, when out for a short ride, I had a little bit of difficulty getting the left shoe out of my Shimano M324 reverse pedals (one side of the pedal is a regular pedal; the other side is to clip in a cleated shoe..LOVE them, too.) during the ride.  I was stopping periodically to pick up tacks from the side of the road that some local asshole had thrown on the road during this year's Tour of the Gila.  Anyways, when I got home, I unclipped the right shoe, then attempted to unclip the left one...that's when the cleat tore away from the sole of the Keen Austin Pedal cycling shoe.  See the picture for a better idea of what happened.  This did not make me happy but I also didn't go ballistic...maybe I would have if it happened on the highway.

So, went inside, called KEEN, spoke to Nina, who instructed me to take a picture of the shoe (I don't have to send the shoes to them.  Thankfully!), fill out the warranty form online, attach the photo and, voila, send it in.  Now, I don't have the receipt for the shoes nor do I remember where online I bought these, so we'll have to see if that's going to present a problem here.  Nina stated to me that they would send a coupon or something akin to that to me which I can use online to buy a replacement pair.  Is that cool or what?  I'll see how good they are on doing this without the info of where I bought them or how much I paid.  These shoes sell for $120 BUT they are worth the money.  My only issue with these shoes prior to today's event was that the laces are too long and the lace on the right shoe caught twice in my triple chain ring on my Cannondale touring bicycle.  That was not good.  So, I learned to tie the lace short on the right shoe.  You could also cut the lace shorter.

The interesting bit about my exchange with Nina at KEEN is the assumption that I would be able to take a photo of the shoe, upload it and attach it to the warranty form.  No question about whether I could do this or knew how to do this, just the assumption that this was NORMAL.  Guess it is, eh?  We ARE in the 21st century, eh?

Ok, enough for today.  Here's a tune to listen to for your efforts to read my blog: Bad Company doing "Bad Company"  This is one of my all time favs and reminds me of home back in Upstate NY, dancing to this tune with friends in the many places we haunted in the Lake George area.  Always danced to this one!!