Ok, so back to the Keen shoes. To refresh your collective memories, whoever in their right minds that may possibly read these posts, I had gone out for a short bicycle ride on Friday, July 29, 2011, and noticed that I was having some difficulty getting my left shoe out of the Shimano M324 SPD pedal. Nothing seemed suspicious to me then. On arriving home in Silver City, I rode through the carport to the back patio, unclipped my right shoe, tried to unclip my left shoe...no dice. I struggled a little with it and, when I finally got my shoe off, the SPD clip was still connected to the pedal along with a chunk of the sole from the Keen Austin Pedal shoe. Sucked. Here's the photo of what the shoe looked like:
|Note the hole in the bottom of the shoe!|
Now, it was time to wait, which I am not good at. In the interim, I used my Keen Commuter Bicycling Sandals that I had just purchased before the Austin shoes went belly up, er, soles up. So, I had sandals to wear and the weather was right for these. I made a few calls to Keen after a period of time that their website stated was about how long it would take to process my claim. I had submitted the claim on July 29, 2011, and the rep I spoke with stated this was their busiest time of the year. My claim might take a bit longer than normal. On Aug. 22, 2011, I received an email from Keen stating that my claim had been approved and included in the email was a code for me to use on the Keen website, where I could select a replacement pair of the Keen Austin Pedal shoes. Loved it. They even mailed them to me for free and they got here fast, too. Got to love this kind of attention to customer service.
So, here are the new Keen Austin Pedal cycling shoes. They look so clean and new....and new SPD cleats. Between the time I submitted the warranty claim and I received the new shoes, I lost the cleats!
To bring this to a happy closing, the Steep Canyon Rangers bringing you their style of bluegrass!